Resolved issues

• [#3063] Fix a problem in the ping checker when the threshold was set to 100% packet loss. (fixed)
• [#3196] The alerting status icons in the rule list now are coherent when a folder is inactive. (fixed)
• [#2580] Removed all prototype code from our web site. (fixed)
• [#3186] The check now button on the mobile site works again (fixed)
• [#3072] The connect checker can now match a 'welcome' string if returned by the server. (fixed)
• [#3043] Help desk cases without a category appear in the list now. (fixed)
• [#3059] The refresh every NN minutes option is back in the status dashboard. (fixed)
• [#3218] The error-since field in the API and mobile site is now given in the time zone of the user. (fixed)
• [#3096] Our ping checker now records the target IP it was using (in case of round-robin DNS). (fixed)
• [#3119] The connect checker can now write an arbitrary string to the opened socket in each check. (fixed)
• [#3046] The resolve time for a type ping check is now reported correctly too. (fixed)
• [#3065] Access to sub-accounts can now be granted much easier. (fixed)
• [#3091] A dash is now allowed in POSTed variable names. (fixed)
• [#3070] Better handling of minimum checkpoint selection in the rule settings. (fixed)
• [#3062] You can now select a default set of monitoring stations in the preferences. (fixed)
• [#3080] The plugin checker can now call scripts over secure HTTPS connections. (fixed)
• [#3149] We now use jQuery directly from Googles hosted ajaxlibs site to improve caching. (fixed)
• [#2884] The logviewer shows whether checks were done in maintenance mode. (fixed)
• [#3041] We now allow duplicate contacts to facilitate more control on some types of duty-schedules. (fixed)
• [#2643] There is a JavaScript error on the security scan scheduler page. (fixed)
• [#2980] Correct subscription was not shown for some reseller subaccounts. (fixed)
• [#3146] The message log now displays explanational hovers on the status icons. (fixed)
• [#2846] After a vulnerability scan we now also send an email when there were only issues resolved. (fixed)

Time of maintenance window:
October 30, 2008 starting at 12:00 AM CST to October 30, 2008 ending at 2:30 AM CST
Estimated amount of down time:
Most likely you will experience no more than 20 minutes of down time.
Description of maintenance:
The purpose of the power maintenance is to upgrade the distribution panels throughout our data center. This is important in maintaining a reliable power infrastructure, and is merely a pro-active measure to ensure power reliability.

Status: Scheduled Maintenance
Reason: Network Upgrades
Location: Melbourne Data Centre Locations Only
Date: Friday, 17th October 2008
Times: 00.00am - 01.00am local time

The two Core switches SV01-RIALM1-AS1 & SV01-RIALM1-AS2 will be upgraded to provide future growth capabilities for client connections. The redundancy offered to clients in all locations will also be tested during this period to ensure immediate failover of transit services.

Status: Scheduled Maintenance
Reason: Network Upgrades
Location: Melbourne Data Centre Locations Only
Date: Thursday, 16th October 2008
Times: 05.00am - 06.00am local time

"As part of redundancy strategies, an additional fibre circuit has been installed and requires to be connected to Core Switches SV01-RIALM1-AS1 & SV01-RIALM1-AS2. Additionally, all fibre circuits to Optus, Securiton and Enspire will need be relocated to a fibre tray during this period.

Status: Scheduled Maintenance
Reason: Network Upgrades
Date: Saturday, 20th September
Times: 00.00am - 04.00am local time

"In addition to the upgrades that are being performed on this occasion, we will also take this opportunity to migrate to to new routing equipment, and implementing further layer 2 networking changes to facilitate our upgrades.

• [#2786] Submitting a new helpdesk case could suggest FAQ's for different languages. (fixed)
• [#2778] The status icons in the rule overview are now consistent. (fixed)
• [#2633] In the logviewer sometimes a different timezone is shown. (fixed)
• [#2761] The custom reports can now include a list of rules for your reference. (fixed)
• [#2815] We now have a checkpoint in India (fixed)
• [#3036] We now have a monitoring station in Japan. (fixed)
• [#2817] We now have a checkpoint in South Africa. (fixed)
• [#2972] An extra checkpoint could be selected when using both 'master' and a checkpoint selection. (fixed)
• [#2099] You can now directly select 'Maintenance now' from the actions menu in the rule overview. (fixed)
• [#2873] When you had only viewer rights to a specific folder in someones account, selecting [all rules] did not work. (fixed)
• [#2199] The number of rules in your subsciption is shown in a better way. (fixed)
• [#2541] The German date format is wrongly used in some places in the site. (unable to duplicate)
• [#2855] The performance chart and logviewer now also show the resolve time if applicable. (fixed)

------------
Start of maintenance: 10:47 UTC
End of maintenance  : 11:57 UTC
------------

People using this station as a primary master may see an effect in the performance graphs since the services of this checkpoint were taken over by other machines on our network. This server is also our primary gateway for delivering pager (not SMS) messages, but this service was taken over automatically by a backup system. SMS alerting was not affected at all.

WatchMouse är stolta över att presentera expansionen av sin globala infrastruktur med ytterligare åtta stationer som utvecklats över de senaste två månaderna i: Chikago USA, Schweiz, Indien, Syd Afrika, Japan, Israel, Ryssland och Nya Zeland. WatchMouse kan nu erbjuda 25 övervakningsstationer i större städer över Europa och Nord Amerika, och ytterligare 10 stationer spridda över Syd Amerika, Mellanöstern, Afrika, Asien och Australien.

Maintenance Details

Location: TPA (Tampa)
Date: 08-31-2008
Time: 00:00-02:00 Eastern
Impact: Brief outage, less than 10 minutes expected.
Device: core router
Reason: Permanent CAM repartitioning for additional IP routes. Reload is required.

Täckning och hastighet har alltid varit hög i Europa, Australien och största delen av Asien, men emellanåt inte i Amerika. För att säkerställa högsta prestanda, har vi kontrakt med fem olika sms-leverantörer, som erbjuder enorm tillgång till mobilnätet.

• Du kan nu begränsa bevakningen av din hemsida till ett mindre urval av våra bevakningsstationer.
  Medan vi utökar antalet stationer, har denna funktion efterfrågats.
  Hur:Gå till [expert mode] i dina regelinställningar och välj 'Checkpoint selection'. Det tillåter dig att välja de kontrollpunkter du behöver för att verkställa dessa regler. Om du väljer en 'Master'-sekvensregel kommer övriga kontrollpunkter endast att användas för ett andra utlåtande. Välj minst tre stationer för maximal trygghet.
• Nya IMAP och POP3 kontroller stödjer nu SSL och kan skicka 'rundtur'-testmeddelanden.
  
  Dessa testmeddelanden kontrolleras sedan i kommande cykel för att härigenom utföra en fullständig 'rundtur'-verifikationsfunktion för email
  Hur: Gå till dina regelinställningar för IMAP och POP3 regler och välj "SSL encryption". Kontrollera att du är i [expert mode], där det kommer att finnas ett fält avsett för en email-adress. När du fyllt i adressen i fältet skickar vi ett mail till den i varje cykel, för att kontrollera att det levererats korrekt i nästa cykel.
• Nya DNS-kontroller med många funktioner.
  Testa för A-, CNAME-, MX-, NS-, PTR- och AAAA-inspelningar och pröva dessa i våra lokala upplösningar, bland dina listade servrar, eller på specifika DNS-servrar. De befintliga dns a- och dns ns-typreglerna kommer genast att ersättas av den nya dns-typregeln. Hur: Gå till [expert mode] i dina regelinställningar och skriv in namnet eller IP-adressen som ska testas, välj record type och klicka på look-ip. Välj nu den DNS-server som ska utvärderas. Bestäm övriga alternativ och klicka på save.
• I många fall vill användaren också visa DNS-analysens tid för varje kontroll. Under tiden vi arbetar vidare kommer vi att tillföra denna funktion för alla kontroller.
• Hemsidan erbjuder nu sina abonnenter större flexibilitet, som tillåter kunden att mixa och matcha i ett större urval av olika rule types och intervaller.
• Återförsäljar-konsolen har genomgått stora förändringar, för att underlätta hanteringen av kundernas konton.

Som tillägg har många förbättringar gjorts och åtskilliga mindre problem har blivit lösta. Se ändringsloggen för fler detaljer.

• It is now possible to restrict a rule to a subset of our stations.
• New IMAP and POP3 checkers that are able to do SSL and a send a round-trip test message.
• New DNS checkers with many more features.
• In many cases, the log viewer will now also show the DNS resolve performance for a check.
• The web site uses a more flexible subscription model now.
• For resellers it is now possible to use an applet to access their subaccounts.

In addition, the these smaller issues were resolved:

• Chikago, USA
• Zurich, Schweiz
• Mumbai, Indien
• Johannesburg, Syd Afrika

Den totala siffran kontrollpunkter är nu30, och uppfyller kunders krav i dessa länder, såväl som kraven från de företag som driver hemsidor vilka visas för en världsvid publik.