Software Monitoring

New release: many new features and improvements (2008-08-25)

The most recent release of our site and software brings not only many improvements, but also a number of interesting new features:

• You can now restrict the monitoring of your site to a selection of our monitoring stations.
  As we are adding ever more of these stations, this has become a recurring feature request.
  How: In the [expert mode] of your rule settings, select 'Checkpoint selection'. This allows you to choose the checkpoints that will execute this rule. In case of a 'Master' sequence rule, additional checkpoints will only be used for second opinion checks. Make sure you select at least three stations for redundancy purposes.
• New IMAP and POP3 checkers now support SSL and can send 'round trip' test messages.
  These test messages are checked in the next monitoring cycle thus implementing a full round-trip email verification functionality
  How: In your rule settings for IMAP and POP3 rules select "SSL encryption". Make sure you are in [expert mode], where there will be an email address field. When an email address is found in this field, we send a test email to it in each cycle, and check for its correct delivery in the next cycle.
• New DNS checkers with many more features.
  Test for A, CNAME, MX, NS, PTR, and AAAA records and test these on our local resolvers, on your listed name servers, or on specific DNS servers. The existing dnsa and dnsns type rule will be replaced soon by this new dns type rule. How: In the [expert mode] of your rule settings type the name or IP address to be tested, select the record type, and click look-up. Now select the DNS servers that should be queried, set the other options and click save.
• In many cases, the log viewer will now also show the DNS resolve times for each check. As we move forward, we will add this for all check types.
• The web site now offers a more flexible subscription model, allowing customers to mix and match a wider range of different rule types and intervals.
• The reseller console has undergone major improvements making it easier for resellers to manage their customers' accounts.

In addition, many improvements have been made and several smaller issues have been resolved, please refer to the change log for details.

All new features are available for current and new subscribers at no extra charge. And, as always: if you are missing a feature, please let us know! We will most likely add it in a future release.

Rapidly growing WatchMouse wins Deloitte’s Rising Star award (2005-09-23)

WatchMouse is one of the three winners of Deloitte’s Rising Star award. This award is presented annually to rapidly expanding technology companies less than five years old. WatchMouse has been active worldwide for three years in the area of site and server monitoring. With 16 monitoring stations throughout the world, WatchMouse monitors the availability of customers’ websites, immediately sounding the alarm in the event of problems.

The Rising Stars are presented as part of the Deloitte Technology Fast 50 ceremony, the fifty most rapidly expanding technology businesses. The Rising Stars have the potential to lead the Technology Fast 50 in the near future. Stan van de Burgt (42), Niels Eijsbroek (40) and Mark Pors (38) first came up with the idea for WatchMouse in 2001. The concept was as unique as it was clear: to monitor the availability of sites and servers by constantly simulating web traffic. If a site is not responding or an error is found, the customer is notified immediately by SMS, pager, IM or e-mail. From the moment the concept went 'live', in 2002, the pace has been frenetic: turnover doubled each year. Web sites are now monitored from sixteen monitoring stations worldwide 24 hours a day, seven days a week.

The WatchMouse application is entirely web-based: customers do not have to install software or hardware at their site, and the application excels in its self-service aspects while staying easy to use. This allows WatchMouse to operate with a small core of permanent employees, supplemented by external support. Prospective customers can specify their requirements in detail on the WatchMouse site. A range of starter packages is available, priced from € 17.50 per month up to € 450 per month. 400 paying customers in 40 countries worldwide now make use of WatchMouse’s services. These include hosting companies, government bodies, and companies such as LB Icon, Scania, Siemens, Orange, ING, GeoTrust, Citibank, and Postbank.

Self-service as a success factor

Mark Pors, Chief Technology Officer, says he was “pleasantly surprised by the award”. “I am very happy that the jury shares our vision of self-service and our market approach." Pors sees WatchMouse as “the right initiative at the right moment. Companies are increasingly looking to outsource non-core tasks. However, they want to be able to guide and control this themselves and from their own workplace. Web-based services make this possible." Stan van de Burgt, CEO, sees the simplicity of the WatchMouse site and the various languages in which it is available as the major success factors. "Monitoring websites was an idea that already existed in essence, but had not been worked out in this form. We are geared tightly to 'self service', whereby customers can set up everything themselves and retain total control. Which also means we are able to offer the service at a more attractive price than other players in the market.”

The Rising Star awards were presented on Thursday, 22 September.

WatchMouse

WatchMouse assesses your website and e-commerce applications just like your customers experience them. The checks are carried out from 16 monitoring stations worldwide, and recorded in regular reports. In the event of errors or availability problems, the right people within your organisation will be alerted.

www.watchmouse.com

WatchMouse develops monitoring widget for Apple users (download widget) (2005-10-21)

WatchMouse has developed a new widget for dashboard, aimed at Internet site monitoring.

NETHERLANDS, 2005-10-13. By means of the widget Apple users can get direct insight into the accessibility of their own Internet site. The widget can be downloaded for free from the Apple website. Last month, WatchMouse was voted a Deloitte Rising Star in the Netherlands, as part of the Fast 50 awards; the list of the 50 fastest growing technology companies.

In 2002, WatchMouse (www.watchmouse.com) introduced a new concept for Internet site monitoring. By means of ongoing simulations of Internet traffic the accessibility of sites and servers is checked. If a site is not responding, an alert message is sent immediately through SMS, telephone, Instant Messenger or e-mail. The sites are checked from sixteen monitoring stations worldwide. This is done 24 hours per day, seven days per week. The service is completely web based: customers don't have to install software, everything is 100% self-service, which keeps the costs low.

The three founders of WatchMouse, Niels Eijsbroek, Stan van de Burgt and Mark Pors are enormous Mac-fans with a total of fifteen Macs in their possession. The monitoring widget is quite unique: it is a combination of a desktop and a hosted application. When the widgets detects a problem with the site it is checking, it alerts the user with a 'beep', followed by the launch of a web browser, which is directed to a web application on watchmouse.com. There the site is checked from 16 different locations worldwide.

Every five minutes

Every five minutes the dashboard widget checks one or more sites from the users own computer. Also, the availability of the site during the last 72 hours is registered. A problem is followed by an alert, which is then verified by all WatchMouse control stations.

WatchMouse has made the widget available free of charge "because we have become addicted to it, ever since we started using the first beta version of the widget", says CCO Niels Eijsbroek. "We give the widget away for free mainly for the fun part. And of course it's also important to bring site monitoring to the attention of our fellow Apple-users."

The free WatchMouse site monitoring widget can be downloaded from the Apple website:

http://www.apple.com/downloads/dashboard/networking_security/watchmousesitemonitor.html

About WatchMouse

Companies can easily monitor their own Internet sites using WatchMouse's monitoring service. WatchMouse has been monitoring Internet sites and e-commerce applications for companies throughout the world since 2002. WatchMouse has thousands of customers in more than 70 countries. The services supplied by WatchMouse are available in eight languages, and analysis are performed from various locations and over numerous networks, using a world-wide monitoring network.

Further information can be found at: www.watchmouse.com

WatchMouse releases new Site Performance Monitoring Widget for Apple users (download widget) (2006-10-22)

WatchMouse releases 2.0 widget for dashboard, aimed at Internet site performance monitoring.

NETHERLANDS, 2006-10-23. By means of the widget Apple users can get direct insight into the performance of their own Internet site. The widget can be downloaded for free from the Apple website.

In 2002, WatchMouse (www.watchmouse.com) introduced a new concept for Internet site monitoring. By means of ongoing simulation of Internet visitors the performance of sites and servers is verified. If a site is not responding, an alert message is sent immediately through SMS, pager, Instant Messenger or e-mail. The sites are checked from over twenty monitoring stations worldwide. This is done 24 hours per day, seven days per week. The service is completely web based: customers don't have to install software, everything is 100% self-service, which keeps the costs low.

The three founders of WatchMouse, Niels Eijsbroek, Stan van de Burgt and Mark Pors are enormous Mac-fans with a total of twenty Macs in their possession. The monitoring widget is quite unique: it is a combination of a desktop and a hosted application. When the widgets detects a problem with the site it is checking, it alerts the user with a 'beep', followed by the launch of a web browser, which is directed to a web application on watchmouse.com. There the site is checked from over 20 different locations worldwide.

Worldwide monitoring

The new version (2.0.4) brings continuous performance monitoring, even when the Mac is not connected to the Internet, by connecting the widget to a WatchMouse account (free or paid). In October 2005, WatchMouse released the first version of this widget, which was downloaded over 10.000 times.

WatchMouse has made the widget available free of charge "because we have become addicted to it, ever since we started using the first beta version of the widget", says creative director Niels Eijsbroek. "We give the widget away for free mainly for the fun part. And of course it's also important to bring site performance monitoring to the attention of our fellow Apple-users."

The free WatchMouse site monitoring widget can be downloaded from the Apple website:

http://www.apple.com/downloads/dashboard/networking_security/watchmousesitemonitor.html

About WatchMouse

Companies can easily monitor their own Internet sites using WatchMouse's monitoring service. WatchMouse has been monitoring Internet sites and e-commerce applications for companies throughout the world since 2002. WatchMouse has thousands of customers in more than 70 countries. The services supplied by WatchMouse are available in nine languages, and analysis are performed from various locations and over numerous networks, using a world-wide monitoring network.

In 2005, WatchMouse was voted a Deloitte Rising Star in the Netherlands, as part of the Fast 50 awards; the list of the 50 fastest growing technology companies.

Further information can be found at: www.watchmouse.com

WatchMouse and Badboy Software announce partnership (2008-04-03)

Partnership brings easy website transaction monitoring

WatchMouse is pleased to announce a partnership with Australia's Badboy Software. The partnership combines the immensely popular Badboy scripting tool with WatchMouse's market leading website performance monitoring, enabling customers to record complex transaction scripts and run them using a global infrastructure.

Owner and founder of Badboy Software, Simon Sadedin says, "With Badboy Software's in-depth experience in functional testing and WatchMouse's extensive infrastructure, technology and know-how for running enterprise grade monitoring solutions, we have a unique opportunity for collaboration."

The powerful Badboy scripting tool enables customers to professionally record all the actions involved in a web transaction. Designed to aid in the testing and development of complex dynamic applications, the Badboy tool contains dozens of features including a simple yet comprehensive capture/replay interface, load testing support, detailed reports, graphs etc.

WatchMouse CTO, Mark Pors explains, "Having integrated with Badboy, our customers can now upload their Badboy scripts directly into their WatchMouse console. Scripts can then be automatically and periodically run from WatchMouse's global infrastructure of 25+ checkpoints. This new functionality enables our customers to monitor their web applications 24/7 and know how their site behaves when customers access it from locations all around the world."

As a global leader in website performance monitoring, WatchMouse provides many of the world's largest companies with independent verifications of their website performance. With immediate results, automated alerting, simple set up and flexible subscriptions, WatchMouse offers the features, control and quality of service essential for today's online business.

The partnership between WatchMouse and Badboy Software provides customers with a market first: global, easy, powerful, web application testing.

To find out more about this new functionality and sign up for a free trial visit: http://www.watchmouse.com/scripting.php

Mark Pors
CTO
WatchMouse
http://www.watchmouse.com/

WatchMouse Launches API-status.com (2010-01-20)

New Site Monitors and Measures Uptime of 26 Popular API and Cloud Services Websites; Report Reveals Amazon, Google and Yahoo Among the Best and Vimeo, foursquare and Yammer Among the Worst Performers

WatchMouse, a global industry leader in self-service website and application performance monitoring, announced the launch today of API-status.com, a new dedicated website for monitoring and measuring the real time availability and performance of the public APIs of 26 heavily trafficked, popular “cloud computing” mega web services including: Google Search, Google Maps, Bing, Facebook, Twitter, SalesForce, YouTube, Amazon, eBay, PayPal, Wikipedia and others.

API-status.com does a call and check for a valid result on each of the APIs, and if the result is wrong or is received after four seconds, it is noted as an error and unavailable. The percentage of availability or uptime is based on the number of errors reported; details on API-status.com include a seven-day history along with a 24-hour glance and performance indication by country.

"Nearly all websites nowadays include information from outside sources such as maps or social media feeds. It impacts millions of websites worldwide if these services and systems are slow or down and can invoke a global domino effect of breakages and slowness," states Mark Pors, CTO and co-founder of WatchMouse. "The four-second limit on the response time may seem strict, but it is actually a long time, especially when the (mash-up) sites need to do multiple API calls to present a complete page to the visitor."

According to a recent report produced by Forrester Research and Akamai, two seconds was revealed as the new threshold of acceptability for e-commerce web page response times.

30-Day Report Card and Methodology

WatchMouse monitored the availability of 26 API/cloud web services during the period of December 16, 2009 to January 16, 2010. The results found that Yammer API had the lowest availability with 96.06 percent uptime and Amazon, Google Maps, Google Search, last.fm, and Yahoo Maps with the highest availability with 100 percent uptime. In accordance with industry standards, availability of greater than or equal to 99.9 percent is regarded as "good" while anything below 99 percent is regarded as "poor" site uptime. The methodology for testing the sites includes one simple API call and check for a valid result. This typically means an authentication action for most APIs, including a login, followed by a search or listing action, plus a check of the expected result action. The expected result can immediately return as an error or if the expected result action is reported after four seconds, it is also logged as an error. These errors are used to create the percentage of availability or uptime for each of the sites. Each site is checked in real time using the WatchMouse Public Status Pages tool, which can be used to measure and report the availability of any public website. Companies use the tool, which is hosted on the Amazon platform to inform customers and report publicly on the status of their services.

Click here to read the full report of all 26 website services uptime or visit www.API-status.com for real time status and statistical data on each website.

About APIs

An application programming interface (API) is a set of data structures, protocols, routines and tools for accessing a web-based software application. The practice of publishing APIs allows web communities to create an open architecture for sharing content and data between communities and applications. Content that is created in one place can then be dynamically retreived, posted and/or updated in multiple locations on the Web.

About WatchMouse

Founded in 2002, WatchMouse is a global industry leader in self-service website and application performance monitoring. WatchMouse product tests the behavior and availability of websites, services and applications utilizing an infrastructure that includes 42 worldwide remote monitoring stations in 26 countries. Advanced remote monitoring helps eliminate website downtime, allows issues to be identified and resolved quickly and guarantees peace of mind that your website has been thoroughly and externally tested from the user’s perspective. WatchMouse’s web-based products are easily deployed and offer many features including: extensive reporting tools, root cause analysis, automated email and text/SMS alerts. WatchMouse supports Philips, ING, VeriSign and other leading global companies who depend on WatchMouse to provide independent confirmation of both in-house and suppliers’ website performance. WatchMouse is a privately held company headquartered in Utrecht, The Netherlands. Learn more at http://www.watchmouse.com.

Linksys WVC54GCA Wireless-G 'adm/file.cgi' Multiple Directory Traversal Vulnerabilities (2009-04-28)

Linksys WVC54GCA Wireless-G Internet Home Monitoring Camera is prone to multiple directory-traversal vulnerabilities because the software fails to sufficiently sanitize user-supplied input.

An attacker can exploit these issues using directory-traversal strings ('../') to download arbitrary files with the privileges of the server process. Information obtained may aid in further attacks.

Linksys WVC54GCA Wireless-G Internet Home Monitoring Camera firmware 1.00R22 and 1.00R24 are affected; other versions may also be vulnerable.

Linksys WVC54GCA Wireless-G Multiple Cross Site Scripting Vulnerabilities (2009-04-28)

Linksys WVC54GCA Wireless-G Internet Home Monitoring Camera is prone to multiple cross-site scripting vulnerabilities because the software fails to sufficiently sanitize user-supplied data.

An attacker may leverage these issues to execute arbitrary script code in the browser of an unsuspecting user in the context of the affected site. This may allow the attacker to steal cookie-based authentication credentials and to launch other attacks.

Linksys WVC54GCA Wireless-G Internet Home Monitoring Camera firmware 1.00R22 and 1.00R24 are affected; other versions may also be vulnerable.

WatchMouse and Badboy Software Announce Partnership (2010-01-14)

WatchMouse is pleased to announce a partnership with Australia's Badboy Software. The partnership combines the immensely popular Badboy scripting tool with WatchMouse's market leading website performance monitoring, enabling customers to record complex transaction scripts and run them using a global infrastructure.