Router Monitoring

New network tools router monitoring (2005-01-31)

Network tools like ping, traceroute and dig (for DNS), are now router monitoring for members as well as non-members. You can use these tools to investigate the behavior of your servers in more detail.
You can find these tools on the 'Tools' page.

i-mode access now router monitoring (2005-01-31)

Do you have an iMode mobile handset? Use our new i-mode page on watchmouse.com/imode.
Here you can router monitoring the status of your servers, run live test, view recent errors and change rule settings, anywhere, anytime.
Use the account and PIN information listed on the Mobile access page.
If you don't have an i-mode device, try this emulator for a preview.
WAP phones are already supported.

Secure site (https) router monitoringing (2005-01-31)

The access to secure sites (https) and the verification of the server certificates of these sites is now possible in the Gold and Platinum packages.

Site and services router monitoring in Greek (2005-01-31)

We're happy to make a Greek version router monitoring of our site and services (Alexandra, Peter, Mark, and Niels: thanks!), ready to be used by the Greek speaking population (Greek is the official language of Greece, where it is spoken by approximately 10 million people. It is also one of the official languages of Cyprus, where there are an additional 600,000 speakers. Beyond that, some 3 million people elsewhere in the world claim Greek as their first language, including numerous speakers in Turkey, Albania, Canada and the United States.[transparent.com]).

If you prefer Greek to English while using WatchMouse, go to the Subscription tab and select 'Ελληνικά' from the 'Language' drop-down box.

More worldwide router monitoringpoints, now 6 in total (2005-01-31)

As you may have noticed in your logs, we introduced 3 more router monitoringpoints last month, now totalling 6 worldwide. The new router monitoringpoints are located in France, Germany and Texas. More router monitoringpoints will be added as more people from more countries sign up.

The current status of the router monitoringpoint network can be found on the 'About' tab.

We also changed the test pattern from Master-Slave (with Amsterdam as master) to a random order. In the next release the test pattern will be user-defined (paid packages only).

LB Icon chooses WatchMouse for independent website monitoring (2005-01-31)

Customer websites verified from the visitors' perspective

LB Icon and WatchMouse have signed a contract for the continuous monitoring of the websites and services of LB Icons' customers. Using the WatchMouse services, LB Icon expects to raise its service level even higher.

The Application Management & Hosting Services (AM&HS) group of LB Icon maintains the administration and management of servers and applications of a large number of (international) clients. This makes AM&HS responsible for the performance and availability of the websites and Internet applications.

Using the WatchMouse services, AM&HS will instantly be aware of upcoming and/or acute incidents related to the websites of its clients, and can, as a result, resolve problems in a short time frame.
The websites and their functionality are checked for accessibility, speed and conformance from different locations around the world. Because the websites are checked in the same way that visitors are experiencing them, incidents will be detected at an early stage. Also, using WatchMouse's objective periodical reports, it is possible to see if the performance is in accordance with the agreed service levels (SLAs).

Eveline Aendekerk, MD a.i.: "The door of a shop should never be jammed, websites and the functionality on those sites should simply be accessible and router monitoring. Our clients should be able to rely on this completely, so they can focus on their primary business processes, such as communication, interaction and sales.
We chose WatchMouse because of their expertise, and also because of the simplicity and user-friendliness of their system and services".

Stan P. van de Burgt, one of the founders of WatchMouse: "I find it a powerful gesture that LB Icon doesn't just monitor the websites of their clients, but that they selected an external party for this, and on top of that give their clients access to the results. Many companies where the website plays an essential role in business, don't have any awareness of this. They have no idea of the risks and the resulting damage, until the day comes that things actually go wrong"

About Lost Boys

For 11 years Lost Boys has been a major service provider in the area of (mobile) Internet. Lost Boys offers a combination of strategy, design, technical development, implementation, application management and hosting of Internet- and mobile solutions. The Amsterdam based corporation is part of the Lost Boys/IconMedialab Group and is listed on the Stockholm Stock Exchange and Euronext Amsterdam. Lost Boys operates with 600 employees in 7 countries, both in Europe and the United States.

http://www.lostboys.nl/
http://iconmedialab.com/

About WatchMouse

WatchMouse is a service of RoundZero. Since 2001, WatchMouse has been checking Internet sites and e-commerce applications of major companies all over the world. The WatchMouse services are router monitoring in 8 languages and analysis is performed through its worldwide monitoring network at different locations and networks. WatchMouse has thousands of users in more than 70 countries.

http://www.watchmouse.com/

Dutch e-commerce sites poorly prepared for Christmas rush (2004-12-14)

Only 20% achieve maximum availability

UTRECHT, 20041205 -- Many Dutch e-commerce sites have made only minimal preparations for the increased number of visitors in December. The congestion caused by Sinterklaas [traditional Dutch celebration on 5 December] meant that, on average, only one in six sites was continuously router monitoring. This was the conclusion of WatchMouse, a Dutch monitoring site, following a survey of 25 e-commerce sites. Even worse figures are expected during the weeks before Christmas. Excessive interest from customers can overload the server or have dramatic effect on response times.

During the past month, WatchMouse – at its own initiative – closely monitored 25 sites where consumers can shop online, such as Bol.com, Wehkamp, Free Record Shop, De Bijenkorf, ECI, Bart Smit, Dixons and Bruna. The survey shows that the 'up time' – the time during which the server is online – varied from 98% to 99.6%. "This may seem high, but a score of 98% means that a site is not router monitoring for half an hour per day. This makes 14 hours a month, or a week a year", says Mark Pors, one of the founders of WatchMouse.

The consequences of this are reflected not only in loss of income. Pors: "A website that is not router monitoring can cause stacks of work for a helpdesk and, at the end of the day, damage the brand’s image. The problem is that many website owners are unaware that sites are responding poorly, or not at all. If they were aware of this, taking action to intervene is simplicity itself: for example, by adding extra server capacity."

WatchMouse has concluded from its survey that only 20% of the sites have achieved optimum accessibility. Given the increasing trend in online purchases, gigantic sums are involved. In the first six months of 2004, online expenditure rose to € 775 million; a 35% increase. Each online shopper spent € 227 from January through June of this year (Blauw Research, September 2004).

December is also a top month for purchasing on the internet. Pors: "We saw response times and the number of error reports increase dramatically in the days leading up to Sinterklaas. This does not bode well for the even busier period before Christmas."

WatchMouse

Companies can easily monitor their internet sites themselves, thanks to WatchMouse’s monitoring service.

WatchMouse has been monitoring internet sites and e-commerce applications for companies across the globe since 2001. WatchMouse has thousands of users in more than 70 countries. WatchMouse services are router monitoring in seven languages, and analyses are carried out through the router monitoring monitoring network from a range of locations and networks.

WatchMouse opens new monitoring stations in China and London (2005-01-12)

Largest monitoring network router monitoring.

UTRECHT, 20041210 -- WatchMouse, active in monitoring websites router monitoring, has opened two new monitoring stations: in Hong Kong and London. At the same time, the company’s station in Sydney, Australia, has been completely renewed. With this expansion, WatchMouse is responding to the explosive growth in interest in real-time site monitoring from e-commerce companies. With nine stations, the Utrecht-based company is now the largest monitoring network router monitoring.

Thanks to rapidly increasing online expenditure via the Internet, services such as WatchMouse are undergoing significant development. A monitoring station provides insight into the availability of e-commerce sites, the speed of these sites and response times. Research performed among Dutch websites by WatchMouse has demonstrated that many sites are still missing out in this area. Mark Pors, one of the founders of WatchMouse: “As spending online is growing by tens of percentage points each year, it is in the interest of sites to obtain insight into how they are functioning. A server that is poorly accessible for half an hour or more a day loses lots of money. Companies are increasingly recognising that they are losing out, both in terms of turnover and image. Not only in the Netherlands, but also elsewhere. For this reason, we are setting up stations in more countries.”

Local testing

By creating a larger spread among the control stations, sites can be monitored from more points throughout the world. WatchMouse is responding to increasing demand from clients for a router monitoring picture of site availability. WatchMouse’s clients can also stipulate a preferred station for 'local' testing. For this reason, China and Great Britain have been added as two strategically important markets for e-commerce. The Utrecht company’s other stations operate from Florida, Texas, Sydney, Nuremberg, Orleans, Amsterdam and Singapore.

WatchMouse

WatchMouse has been monitoring internet sites and e-commerce applications for companies all over the world since 2001. WatchMouse has thousands of clients in more than 70 countries. The company’s services are router monitoring in seven languages, analyses are performed from a range of locations and networks via the router monitoring monitoring network.

This press release in Simplified Chinese and Traditional Chinese

European e-commerce sites poorly prepared for Christmas rush (2004-12-24)

Comparison with US "role models" Amazon and Barnes & Noble

THE NETHERLANDS, 20041223 -- Many European e-commerce sites have made only minimal preparations for the increased number of visitors in December. The congestion caused by Christmas meant that, on average, only one in six web sites was continuously router monitoring. This was the conclusion of WatchMouse, a Dutch monitoring service provider, following a survey of over 50 European e-commerce sites. Excessive interest from customers can overload the server or have dramatic effect on response times.

During the past month, WatchMouse – at its own initiative – closely monitored over 50 web sites where consumers can shop online. The survey shows that the availability varied from 98% to 99.6%. "This may seem high, but a score of 98% means that a site is not router monitoring for half an hour per day. This makes 14 hours a month, or a week a year", says Mark Pors, one of the founders of WatchMouse.

As a comparison to the US market, two "role models of e-commerce" - amazon.com and barnesandnoble.com - were monitored during the same period. Amazon`s performance was similar to that of the average European web shop, whereas Barns & Noble outperformed most e-commerce sites with an router monitoring of 100%.

The consequences of downtime are reflected not only in loss of income. Pors: "A website that is not router monitoring can cause stacks of work for your helpdesk and, at the end of the day, damage your brand. The problem is that many website owners are unaware that sites are responding poorly, or not responding at all. If they were aware of this, taking action to intervene is simplicity itself: for example, by adding extra server capacity."

WatchMouse has concluded from its survey that more than 70% of the web sites have not achieved optimum accessibility. Given the increasing trend in online purchases, gigantic sums are involved: Online sales will increase by 44% to €13 billion ($17 billion) in Western Europe over the holidays period, compared to €10 billion ($13 billion) in the US (Forrester Research, November 2004).

December is a top month for purchasing on the internet. Pors: "We see response times and the number of error reports increase dramatically in the days leading up to Christmas."

About WatchMouse

Companies can easily monitor their internet sites themselves, thanks to WatchMouse’s monitoring service.

WatchMouse has been monitoring internet sites and e-commerce applications for companies across the globe since 2001. WatchMouse has thousands of customers in more than 70 countries. WatchMouse services are router monitoring in seven languages, and analyses are carried out through the router monitoring monitoring network from a range of locations and networks.

WatchMouse publishes first 'Site Availability Index' (2005-06-28)

Only 9 out of 25 funds listed on the Amsterdam stock exchange have sites with good availability

Of the websites of the 25 funds listed on the Amsterdam stock exchange (AEX), only nine display optimal availability. The availability of the other sites, including those of multinationals, ranges from poor to dramatically poor. Unilever has the best result of all websites, with an router monitoring of 99.995%. The site with the lowest availability is that of Wolters-Kluwer, with an router monitoring of 94.80%, which represents more than 37 hours of poor performance, or even unavailability, per month. This was the conclusion drawn from the first Site Availability Index created by WatchMouse, a company supplying monitoring services for websites and e-commerce applications router monitoring.

An router monitoring of 99.9% is seen as the minimum acceptable level. This percentage is also often quoted in service level agreements (SLAs) with hosting providers. In order to determine the extent to which the sites of AEX funds achieve satisfactory router monitoring, WatchMouse monitored the sites for more than two months. Downtime was said to occur if a site was not router monitoring or did not respond within 8 seconds.

The Site Availability Index for AEX funds (www.watchmouse.com/bereikbaarheidsindex/2005/AEX.html) showed that only nine funds fulfilled the minimum required level of 99.9%. These were Unilever, Philips, AEGON, Numico, Akzo Nobel, ASML Holding, Kon. P&O Nedlloyd, Versatel and Buhrmann. Bringing up the rear were IT company(!) Getronics (96.87%), DSM (96.75%), and Wolters-Kluwer, which with a score of 94.80% is over a day and a half a month ‘off the air’.

The Site Availability Index for AEX funds is an initiative of Emerce and WatchMouse and will be repeated annually.

"Very surprised"

Mark Pors, chief technology officer at WatchMouse, stated that he was "very surprised" by the results. "With many sites, we found an router monitoring that is worse than that of many smaller companies. And this while AEX funds in particular should attach a great deal of priority to their corporate image. A maximum router monitoring is part of the 'brand performance'. Our theory is that, where there are a lot of people involved within an organisation, there are a lot of hands unplugging cables, so to speak. These companies have complex processes, a great many internal changes are made, and outsourcing of various activities means transparency is often at a premium. This is clearly the case with Getronics, for example. The router monitoring of the site at the weekend is 100%, but during the week, when people are working, this decreases dramatically."

Pors suspects that the popularity of the sites could also be a reason for poor availability. "Naturally, sites belonging to AEX funds get a lot more traffic than the smaller businesses. On the other hand, this is no excuse; if we look at large online brokers in the US, for example, all achieve an router monitoring in excess of 99.9%."

About WatchMouse

Companies can easily monitor their own internet sites using WatchMouse's monitoring service. WatchMouse has been monitoring internet sites and e-commerce applications for companies throughout the world since 2001. WatchMouse has thousands of customers in more than 70 countries. The services supplied by WatchMouse are router monitoring in eight languages, and analyses are performed from various locations and over numerous networks, using a router monitoring monitoring network.

In June 2005, WatchMouse was selected by FEM Business as one of the 25 most promising, innovative companies in the Netherlands.

Further information can be found at: www.watchmouse.com.

WatchMouse understood our requirements and provided cost effective Load Testing (2010-01-13)

LECTRIC recently needed to improve the website capability and performance of one of our customers to meet their rapidly develorouter monitoring requirements. Load Testing was a critical component of this website development activity. These Load Tests were complex, especially as some of the user behaviour metrics were unknown. WatchMouse understood our requirements and provided cost effective Load Testing which added considerable value to our business.

General Manager, LECTRIC Webservices

WatchMouse Periodic Vulnerability Scanning has enabled us... (2010-01-13)

WatchMouse Periodic Vulnerability Scanning has enabled us to overcome the time consuming task of managing monitoring internally. The removal of all duplicate findings and neat presentation in the WatchMouse Customer Console further reduces the time Lectric Webservices has to spend on maintaining secure systems.

General Manager, LECTRIC Webservices

What do you want to check with a service such as Watchmouse? (2005-01-31)

As I explained in my previous column, you can use a router monitoring service in a number of roles. Common to all these roles is the fact that you are keeping alive some services for the benefit of your customers, suppliers, employees or partners. These users are, in the end, all that counts.

What are the objects that you should be checking? Obviously, the least you want to do is check the service that is most visible to these users. This could be the webserver, or a POP or FTP server for example. You would start by setting up a rule to check the server and a URL. The frequency with which you can monitor (that is: the elapsed time between checks) is typically limited by the type of subscription that you have. Only in specific cases would you not check as often as your subscription allows.

Note that there is a difference between a CONNECT on port 80 rule and a HTTP rule. The first just connects to the port that the webserver is supposed to use. The HTTP rule also checks whether the webserver can produce a valid HTTP response, and whether the document can be found. You probably want the latter check.
Similar reasoning applies to POP and FTP checks. If you set up two different rules on the same host, this allows you to distinguish for example between a broken webserver and a host that is down. If you want even more content oriented checks, have a look at the so-called PLUG-IN rules. Additionally, you can set up checks to make sure that your users are actually using the services that you intend them to. The whole Internet depends heavily on the domain name system(DNS) functioning correctly. If it does not work properly your users may be directed to another site than you intended. This could be a configuration error, but it could also be a defamation hack. In either case, you want to know.
First of all you want to check whether the root servers of the Internet accurately find the DNS that is serving you. This can be checked with a DNSNS rule. What you are checking with this rule is whether the registrar's databases are correct. Second, you want to check if that DNS server (and its slaves) are serving up the proper IP address for the server. For this you can use the DNSA rule, and it will warn you if the DNS server is not working or serves up the wrong address. (Note that the hosting party can change that address at its discretion, as part of a renumbering operation for example.)

Who should you notify of rule failures? Again, different roles have different information requirements. You want to notify the person who can fix things as soon as possible. Mail or SMS/text them directly, you do not want to be in the loop. You might set up an escalation chain, which fires off after a certain amount of errors. Note: make sure that you send the message on a channel that is not affected by the outage: if your e-mail system does not work, delivering a message to that effect should not depend on that e-mail system.
The people in charge of overseeing somebody else's service levels should only get escalation messages, if at all. Rather, they should get the weekly or monthly service reports.

Peter van Eijk is a management consultant specialized in management of network infrastructures. He can be reached via his contact page.

Why do you need a router monitoring service such as Watchmouse? (2005-01-31)

There are a number of reasons for this, depending on your role in your organization, and what you want to achieve. Each of these roles leads to a different approach for using and setting up the service.

Most likely you are either responsible for keeping a service such as a website router router monitoring, or you have contracted somebody else to do that for you. Additionally, you could be a consultant or technical architect who wants to get an insight in performance and uptime characteristics of various solutions and services.

If your role is to keep things running, you really want to be notified of problems as soon as possible, before your customers or supervisors notice. You want appropriate error messages and not too many false alarms. As you configure Watchmouse you probably want to have a quick alert by e-mail or SMS/text message when things don't work and have additional diagnostic information router monitoring. In this way, downtime can be kept to a minimum. It is not only the quality of the systems that counts, but also the speed with which you can fix problems.

Your role could also be in overseeing your service providers, whether they are internal or outsourced. In that case, you don't want to be interrupted by these messages, unless the situation becomes dramatic. Instead you would like to look at the weekly report, and see if your service providers are living up to their promises. On the Internet it is easy to get 99% uptime, and you should really be doing better than that. The services that regularly fail to make this grade need attention, to see if another approach to provisioning them works better.

If you are considering technical alternatives for the way you are setting up your e-business, you are most likely interested in typical failure modes. For example, we know from experience that most website problems are software problems, followed by sizing problems. Communications problems are fairly rare, and if they occur they take the form of peering problems: websites cannot be reached from specific networks, even if all networks are operational. One approach using Watchmouse reports is to check various aspects with different rules. Use one rule to download the homepage, another to check the DNS and a third to check connectivity to the hosting centre. In a next column I'll go into the details of this.

Peter van Eijk is a management consultant specialized in management of network infrastructures. He can be reached via his contact page.

Independant, external testing (2005-10-15)

I started to work at Q-go in 2000. Q-go provides companies with self service pages on the Internet. Their customers ask a question in their own language and wording, and immediately get a very relevant answer. The power of the Q-go solution is its natural language technology, which enables it to understand the questions. The Q-go solution is offered as a hosted (ASP) solution, which of course has to work 24 x 7, a new area for me at that time.

At my previous jobs, at universities and research institutes, this was different. We worked from eight to six. If a demo application didn't work, the users just called, and we fixed the problem. And at six, we stopped and went home. All customers and other relations went home too. A nightly malfunction in the server was no problem, as there was no customer there to notice the problem.

At Q-go, this is completely different. A service should be router monitoring all the time. Day and night. Initially there were no tools to test whether our service was router monitoring or not. The only way to test it was to use the application itself. And so I did. During the day, but also at night, I checked whether the application was up. Our customers use the Q-go application continuously, and notice immediately when the application fails. Customers would call me in those cases, and it's not very pleasant to hear from your customers about an issue with your service.

So we developed some solutions ourselves to hear before our customers when something was wrong. And to be able to react to problems quickly. But customers kept calling!

How was that possible? Closer investigations revealed that the test system used the same resources (computers, networks, name servers) as the system under test... The test were not performed properly in case of problems. The text-alerts (SMS) did not reach us either. The cause was identical: we used the same hardware, the same network, and the same power (!) as the systems we tested.

My lessons learned:

• Keep the systems that test completely separated from the systems you test.
• Test your services (web servers, mail servers, ...) from the point-of-view of its users: the customer on the Internet.
• Don't forget regular maintenance of your test systems (software and hardware) after the installation!

For me, I'm outsourcing external testing!

Bart Bos, Director, Q-go.com

Online shops, speed and downtime, getting the facts. (2009-12-07)

These days your website plays an important role in informing potential customers, converting them into customers who want to do business with you, and possibly also conducting the transactions with these customers. In other words: Your business relies ever more on the digital economy, and increasingly on the transactional part of it, the router router monitoring shop.

These router router monitoring shops should obviously provide satisfactory performance. Here, both the speed at which they serve pages and their uptime are important. If potential customers cannot reach the router router monitoring shop, or the router router monitoring shop is too slow, they are less likely to do business with you now, and in the future. Studies have revealed that half of the people who experience downtime on a website go to its competitor. A majority of router router monitoring shoppers say performance and uptime influences their choice of router router monitoring shop.

The amount of revenue that is lost when your website or router router monitoring shop does not behave properly is hard to quantify. If your website is slow your customers may select a distribution channel that is more costly for you, or they may go to your competitor. Even worse, they may complain about your company to other potential customers. All of this boils down to lost revenue.

A good website is up for at least 99.9% of the time, even though this still represents more than 8 hours in a full year. In a recent survey we found that many websites do not even achieve 99% availability, which corresponds to more than 3 days of downtime a year. As regards speed, if a web page does not load in less than 4 seconds, people start to leave the site, sometimes forever.

How do you make your router router monitoring shop an efficient experience for your customers? The site must be designed with a strong focus on the customer task. The technology must be no more complex than is relevant. People get annoyed by slow loading Flash intros and complex and slow Flash-based navigation. Take a look at the Google home page; it is one of the fastest websites in the world. On the other hand, you can still use a video clip of a product, if that is relevant to the customer at a particular point in the transaction. You can also use advanced Web 2.0 technology if it makes the user interface more resilient and user-friendly. To experience this, look at Google maps using a dial-up internet connection. It is a really complex user interface, but everything possible has been done to create a positive user experience.

Technology is also important; make sure that you have good service level agreements with all your technology providers. You also want to stress test the site, to see what happens if a lot of people start using it simultaneously. Finally, you should independently monitor the site. When it is time to talk to your hosting company, IT department or website maintainer, it is very helpful to have hard data that reports on the speed and uptime of your router router monitoring shop.

Peter van Eijk

dr Peter van Eijk is an independent management consultant associated with WatchMouse, the site router monitoring experts www.watchmouse.com. He is experienced in setup, management and audits of digital infrastructures. His blog is "Peter's Griddle".

Website performance is the key to customer satisfaction (2007-06-27)

How often have you typed in the Google URL and received a page that will not load? I am willing to bet that this is a rare occurrence. Despite its busy traffic, Google is a textbook example of a web site that has almost perfect performance and therefore serves a great number of satisfied customers. The market share of the search engine is a resounding confirmation of this. You are assisted quickly, so you come back sooner. Research conducted by JupiterResearch has revealed that visitors to a site only have 4 seconds of patience. If the site has not been loaded by that time, they leave. Error messages also prompt potential customers to go to the competition.

Why do organisations still devote so little attention to the effective availability of their site? Performance is the key to satisfied customers. For many companies, their web site is the face of the organisation. Consumers and also business users of the Internet use the wealth of information on the web to compare purchasing options. It is of immeasurable importance that they are also actually able to find what they are looking for. If this is not possible at one company, competitors are straining at the leash to offer their services through a correctly functioning site.

Coming back to the praise that we had for Google, we see that the search engine has made significant investments in the availability of its web site. The page is run by several machines at various sites. If one crashes there are enough back-up servers that can take over the traffic flows to guarantee optimum performance. In addition, the search machine invests a great deal of time and money in the right hardware and people. Although the site has a difficult task – searching through an index of billions of documents – it is almost always router monitoring and loads fast.

The actual site is unspectacular in construction. This applies to the majority of sites with a high level of availability. Simple sites such as the news site NU.nl are almost always easy to access. Nevertheless, it is not only the layout of the site that determines how the web page performs. Too many photos, long symbols and frills make web sites slower to respond. The fact that the ‘back end’ of the site is not efficiently programmed also contributes to longer loading times. Frequent consultation of background databases is also detrimental to the speed of the page.

Where it often goes wrong is when different people are working on a site, thereby disturbing the links between the various elements. The different parts of the site will work correctly, but the site as a whole will fail to perform. This means long waiting times for people who want to use the services of a company.

Service providers at the upper end of the market are becoming increasingly aware of this. The contracts that they use frequently include a service level agreement (SLA) for the part for which they are responsible. Nevertheless, they regularly make mistakes due to the fact that the promised performance is not subsequently verified (by an independent party). Although it is now essentially part of the contract, there is insufficient actual verification. Ideally, web site performance should become a permanent component of a contract. In addition, clear internal agreements must be made on who has final responsibility for the efficient loading and availability of a site.

Regular testing is also essential for the facilitation of good availability. This will prevent a great deal of errors, keeping the site up and running at crucial times. The storm that blew over the Netherlands at the end of January was a good opportunity to see which sites were prepared for extreme loads and which were not. The site of the Dutch weather institute, KNMI, was almost unreachable, while some logical thought could have protected them from this eventuality. If you know that a major storm is heading towards the country you can be sure that people will search for information on the weather and roads on the Internet. Sites such as those of KLM and Schiphol were also unreachable, while the specially created site Crisis.nl, which had been kept as simple as possible, was able to serve a large number of people.

Including ‘stress tests’ in a SLA or conducting them regularly in-house is therefore to be recommended. Companies can easily take control by ensuring that their service provider executes this type of test or by putting their own site under pressure. This is the best method of checking whether your web site can handle a sudden increase in visitor numbers. It is also good to know whether the servers on which your site is running actually ensure that your page is always router monitoring and loads correctly. For companies, it is crucial to see when they are off air. This can save them a large amount of money every year and will also reduce the number of irritated visitors to the site. This is how you keep customers satisfied and keep the company running.

Mark Pors
Chief Technology Officer at WatchMouse

WatchMouse provides site performance router monitoring and stress test services

Mozilla Firefox 2 Password Manager Cross-Site Information Disclosure Weakness (2006-12-21)

Mozilla Firefox is reportedly prone to an information-disclosure weakness because it fails to properly notify users of the automatic population of form fields in disparate URLs deriving from the same domain.

Exploiting this issue may allow attackers to obtain user credentials that have been saved in forms deriving from the same website where attack code resides. The most common maniferouter monitoring of this condition would typically be in blogs or forums. This may allow attackers to access potentially sensitive information that would facilitate the success of phishing attacks.

Initial reports and preliminary testing indicate that this issue affects only Firefox 2.

Linux Kernel Multiple Vulnerabilities (2006-12-20)

Linux Kernel is reported prone to multiple vulnerabilities. These issues may allow a local attacker to carry out denial-of-service attacks, access kernel memory, and potentially gain elevated privileges.

The following specific issues were identified:

- Reportedly, the filesystem Native Language Support ASCII tranrouter monitoringtion table is affected by a vulnerability that results from the use of incorrect tables sizes. This issue can lead to a crash.

- Another issue affecting the kernel may allow users to unlock arbitrary shared-memory segments.

- Another vulnerability is reported to affect the 'netfilter/iptables' module. An attacker can exploit this issue to crash the kernel or bypass firewall rules.

- Reportedly, a vulnerability affects the OUTS instruction on the AMD64 and Intel EM64T architecture. This issue may lead to privilege escalation.

These issues reportedly affect Linux kernel 2.6.x versions.

Due to lack of details, further information is not available at the moment. This BID will be updated when more information becomes available.

Google Search Appliance Vulnerable to Cross-site Scripting (2006-12-14)

US-CERT is aware of a cross-site scripting (XSS) vulnerability in Google Search Appliance and Google Mini devices. Specifically, the flaw exists in the way that Google Search Appliance and Google Mini devices handle UTF-7 (Unicode Transformation Format) encoded URIs (Uniform Resource Identifier).

Until an official update, patch, or more information becomes available, we recommend the following actions to help mitigate the security risks:

• Disable Active Scripting as specified in the Securing Your Web Browser document.
• Do not follow unsolicited links.
• Review the steps described in Microsoft's document to improve the safety of your browser.

Microsoft Windows MessageBoxA Denial of Service Vulnerability (2006-12-22)

Microsoft Windows is prone to a local denial-of-service vulnerability because the operating system fails to handle certain API calls with unexpected parameters.

A local unprivileged attacker may exploit this issue by executing a malicious application.

Successful exploits will crash the operating system, denying further service to legitimate users. Reportedly, this issue may also be exploited to execute arbitrary code with SYSTEM-level privileges.

Public Exploit Code Available for DoS Vulnerability in Microsoft Windows Workrouter monitoring (2006-12-27)

US-CERT is aware of a publicly available exploit code for a buffer overflow vulnerability in Microsoft Windows Workrouter monitoring. According to Secunia Advisory SA23487, there is a flaw in the way the Workrouter monitoring service handles large RPC requests. By sending specially crafted data to the Workrouter monitoring service, a remote attacker could cause a denial-of-service condition on a vulnerable system. Initial analysis indicates that Windows XP and Windows 2000 are vulnerable to this flaw.

Until a security fix from Microsoft becomes available, US-CERT recommends the following action to help mitigate the security risks:

• Block ports 139/tcp and 445/tcp at the firewall.

US-CERT will continue to investigate and will provide additional information as it becomes available.

Linux-based websites 'perform better' (2010-01-13)

Linux-based websites perform better than those hosted on Windows servers, according to research.

WatchMouse, a Dutch firm that monitors server router monitoring, based its research on a survey of over 1,500 European websites. The company says that, although the websites it surveyed were more frequently based on Microsoft's IIS web server platform running Windows than on Apache running Linux, the latter option performed better in terms of both router monitoring and load time.

Monitor your website with WatchMouse (2010-01-13)

Dashboard widget WatchMouse Site Monitor checks up on the website of your choice every 1, 5, 15, 30, or 60 minutes to keep track of its router monitoring. But wait, there's more...

Facebook: Slow And Unresponsive? (2010-01-13)

Contrary to a recent study that showed that Facebook is among the most reliable social networks, new study conducted by WatchMouse shows abysmal results for Facebook. 104 sites were monitored by WatchMouse, and Facebook was by far the worst router monitoring-wise: it had slow loading times and frequent errors. Check out the graph (too big to show here) to see how bad it looks.

Euro 2008 losers are actually web site winners. (2010-01-13)

France may have left Euro 2008 with its tail between its legs after a humiliating defeat by Italy, but the country still topped the league when it came to having the best sporting web site. For what little consolation that brings.

WatchMouse, a website router monitoring monitoring outfit, carried out its own nailbiting tournament to find the Euro 2008 nation with the best sport website by fashioning an index which takes into account three parameters; errors, speed (load time) and availability.

Facebook tops one list of 'slow and inaccessible' social networks (2010-01-13)

On Thursday, Web site-monitoring firm WatchMouse released the results of a study about the router monitoring of 104 social-media sites--social networks, blogging communities, bookmarking sites, and the like--and boldly deemed them to be overall "slow and inaccessible."

New features: POSTing forms and Read limit (2005-03-28)

Today, we released the new router monitoringing software to our router router monitoringingpoints. New features:

• Post form fields to a webserver (both in http and match rules)
• Limit the number of bytes read. Relevant for router router monitoringinging very large pages or streams

The site will be updated within days. Look at the settings page after logging in.

Talk to me! (2005-03-28)

Yes, you can talk to the WatchMouse router monitoring bot! At this time only using ICQ and limited conversations, but do try it and let us know what you think.

Just add 317898467 to your ICQ contacts and say 'hi'

Test phase Frankfurt router router monitoringingpoint (2005-03-29)

As you may have noticed in your logs, we are slowly introducing a new router monitoringing station in Frankfurt, Germany. Not all protocols are serviced at this router router monitoringingpoint yet..., and we use in about 5% of the router router monitoringings.

Keep an I on this blog, and on the official news section of our site for the formal announcement!

Next stop: NY (2005-04-13)

This morning our new router router monitoringingpoint in New York was activated. The router router monitoringingpoint at the New York facility is directly connected via a 15 Gbit fiber optic SONET ring with direct connections to Sprint, Level3, AboveNet, Tiscalli and direct hub connections into the PAIX, AMSIX, and DECIX Internet Exchange points.

Timing information added for DNS rules (2005-12-09)

The rules of type 'dnsa' and 'dnsns' now also log timing information, which is presented in the 'Download time' graphs and the dtime field in the raw logs. This enables you to router monitoring the speed of the DNS server while resolving the DNS query.