News
New: A complete overview of the last 24 hours (2006-10-03)
Would you like to see on the monitor at a glance how your website has performed in the last 24 hours?
This is possible with WatchMouse's Performance Chart.
In addition to reports by e-mail and information in the log files, WatchMouse has now introduced the Performance Chart.
This makes for even easier and clearer depiction of the performance of your websites.
The Performance Chart gives a complete overview of the last 24 hours, per rule and with an automatic update. You can therefore see at a glance, in colour, exactly when the website has been slow, unavailable or error-free. The size of the problems is shown in percentage terms.
The Performance Chart can be found under the Reports tab.
URL: http://www.watchmouse.com/performance_chart.php
WatchMouse also offers even more information in the Dashboard. On this status page, you can indicate precisely what graphics and log files you wish to see. Some time ago, the Current Status page underwent a complete make-over. Resulting in this Dashboard. The graphs are renewed independently from one another. You yourself can set an interval, between 1 and 60 minutes. You can select the elements you want and move these to another location on the page. In addition to your own log files, you can show logs and graphics from other accounts to which you have access. The layout and settings are saved in your own account.
In order to put together your own status page, go to the url below and click on ‘add’ at top right to enter the first graph.
URL: http://www.watchmouse.com/status.php
New functionality: Site Performance Index graph (2007-08-17)
A new graph type has been added to the monitoring graphs: Site Performance Index.
The new graph is available for all WatchMouse users as of now, and can be found on the graphs page. Select "Site Performance Index" from the first drop-down menu (Display).
This graph shows the WatchMouse Site Performance Index (SPI) for the selected rule(s).
Note: Only rules of the type http and https are included in this graph.
The SPI graph enables you to compare the performance of your web servers. In order to make a fair comparison, the time-out for all rules should be the same.
The WatchMouse Site Performance Index (SPI) contains information on both the availability (or uptime) and the speed of a website. That makes the SPI an accurate representation of the average "waiting time" for a visitor: the higher the SPI, the longer visitors have to wait, on average, for the site to load. A low SPI is good, i.e. the shortest bar in this graph represents the site with the fastest response time and shortest waiting time.
The SPI values in the graph indicate only a relative SPI of your own web sites. If you want to compare your sites to those of your competitors use the WatchMouse SPI performance benchmarking.
WatchMouse and Nedstat - Combining web site analytics and site performance (2008-06-02)
WatchMouse recently integrated with Nedstat's tool Sitestat. Nedstat is Europe's leading website analytics provider. Combining Nedstat's marketing intelligence with WatchMouse's website performance monitoring, enables customers to gain insight into the relationship between performance and visitor behavior.
The integration between WatchMouse and Nedstat should be of great benefit to WatchMouse customers who are using Sitestat Pro (or are considering using it) as it enables you to view your WatchMouse performance monitoring & Sitestat visitor statistics together. After making a few simple adjustments to your existing WatchMouse interface, you can view and compare both performance and visitor statistics, embedded in custom WatchMouse reports and thereby quickly spot any possible correlation between them e.g. an inverse relationship between your site's download time and your page views.
Having WatchMouse and Sitestat data presented in one custom report could help you identify when improvements to your site or infrastructure are needed, and as you implement improvements, you can track customer reaction and hopefully see a rapid return-on-investment with increased page views and online sales.
To find out how to integrate Sitestat data into your WatchMouse interface visit the Visitor statistics FAQs.
To view the brochure click here: Nedstat and WatchMouse partnership brings online marketing and technical performance data together [PDF file]
Press releases
"Want to know the performance of your website?" (2006-11-29)
- WatchMouse launches Site Monitor for PC users –
Netherlands, November 29, 2006 - WatchMouse launches its free WatchMouse Site Monitor for Windows. This application provides PC users insight into the availability of their website(s) at all times. The Site Monitor can be downloaded for free at the WatchMouse website. Installing it only takes a minute.
The Site Monitor checks your company's site or your personal website at fixed intervals (5, 15, 30 or 60 minutes) from your own pc. When an error is found, or after 2 to 5 consecutive errors, you are alerted and the error is verified by all WatchMouse monitoring stations. Also, the availability of the site in the last 72 hours is shown in a performance chart.
The Site Monitor can be combined with a free WatchMouse account.
This gives you the following extra benefits:
- The application can show you the monitoring results of all websites included in the account
- The monitoring is not only done from your own PC, but also from more than 20 WatchMouse checkpoints worldwide
- The application shows performance charts for any period in the Site Monitor
- In case of an alert the WatchMouse site is launched for more details
- Monitoring continues even when the PC is without an internet connection
In exchange for these extra benefits WatchMouse asks you to place a small uptime banner on the sites that are monitored.
The WatchMouse Site Monitor for Windows can be downloaded for free at http://www.watchmouse.com/windows/site_monitor.php
Installing it only takes a minute.
Testimonials
WatchMouse's Website Performance Benchmark enables us... (2010-01-13)
WatchMouse's Website Performance Benchmark enables us to confirm on behalf of our clients, any suspected access issues in addition to showing the overall performance compared to the benchmark in our client's sector.
Managing Director, Red Dog Communications
Columns
Why do you need a monitoring service such as Watchmouse? (2005-01-31)
There are a
number of reasons for this, depending on your role in your
organization, and what you want to achieve. Each of these roles leads
to a different approach for using and setting up the
service.
Most likely you are either responsible for keeping a
service such as a website online, or you have contracted somebody
else to do that for you. Additionally, you could be a consultant or
technical architect who wants to get an insight in performance and
uptime characteristics of various solutions and services.
If your
role is to keep things running, you really want to be notified of
problems as soon as possible, before your customers or supervisors
notice. You want appropriate error messages and not too many false
alarms. As you configure Watchmouse you probably want to have a quick
alert by e-mail or SMS/text message when things don't work and have additional
diagnostic information available. In this way, downtime can be kept
to a minimum. It is not only the quality of the systems that counts,
but also the speed with which you can fix problems.
Your role
could also be in overseeing your service providers, whether they are
internal or outsourced. In that case, you don't want to be
interrupted by these messages, unless the situation becomes dramatic.
Instead you would like to look at the weekly report, and see if your
service providers are living up to their promises. On the Internet it
is easy to get 99% uptime, and you should really be doing better than
that. The services that regularly fail to make this grade need
attention, to see if another approach to provisioning them works
better.
If you are considering technical alternatives for the way
you are setting up your e-business, you are most likely interested in
typical failure modes. For example, we know from experience that
most website problems are software problems, followed by sizing
problems. Communications problems are fairly rare, and if they occur
they take the form of peering problems: websites cannot be reached
from specific networks, even if all networks are operational. One
approach using Watchmouse reports is to check various aspects with
different rules. Use one rule to download the homepage, another to
check the DNS and a third to check connectivity to the hosting
centre. In a next column I'll go into the details of this.
Peter van
Eijk is a management consultant specialized in management of
network infrastructures. He can be reached via his
contact page.
Online shops, speed and downtime, getting the facts. (2009-12-07)
These days your website plays an important role in informing potential customers, converting them into customers who want to do business with you, and possibly also conducting the transactions with these customers. In other words: Your business relies ever more on the digital economy, and increasingly on the transactional part of it, the online shop.
These online shops should obviously provide satisfactory performance. Here, both the speed at which they serve pages and their uptime are important. If potential customers cannot reach the online shop, or the online shop is too slow, they are less likely to do business with you now, and in the future. Studies have revealed that half of the people who experience downtime on a website go to its competitor. A majority of online shoppers say performance and uptime influences their choice of online shop.
The amount of revenue that is lost when your website or online shop does not behave properly is hard to quantify. If your website is slow your customers may select a distribution channel that is more costly for you, or they may go to your competitor. Even worse, they may complain about your company to other potential customers. All of this boils down to lost revenue.
A good website is up for at least 99.9% of the time, even though this still represents more than 8 hours in a full year. In a recent survey we found that many websites do not even achieve 99% availability, which corresponds to more than 3 days of downtime a year. As regards speed, if a web page does not load in less than 4 seconds, people start to leave the site, sometimes forever.
How do you make your online shop an efficient experience for your customers? The site must be designed with a strong focus on the customer task. The technology must be no more complex than is relevant. People get annoyed by slow loading Flash intros and complex and slow Flash-based navigation. Take a look at the Google home page; it is one of the fastest websites in the world. On the other hand, you can still use a video clip of a product, if that is relevant to the customer at a particular point in the transaction. You can also use advanced Web 2.0 technology if it makes the user interface more resilient and user-friendly. To experience this, look at Google maps using a dial-up internet connection. It is a really complex user interface, but everything possible has been done to create a positive user experience.
Technology is also important; make sure that you have good service level agreements with all your technology providers. You also want to stress test the site, to see what happens if a lot of people start using it simultaneously. Finally, you should independently monitor the site. When it is time to talk to your hosting company, IT department or website maintainer, it is very helpful to have hard data that reports on the speed and uptime of your online shop.
Peter van Eijk
dr Peter van Eijk is an independent management consultant associated with WatchMouse, the site monitoring experts www.watchmouse.com. He is experienced in setup, management and audits of digital infrastructures. His blog is "Peter's Griddle".
In the press
Linux-based websites 'perform better' (2010-01-13)
Linux-based websites perform better than those hosted on Windows servers, according to research.
WatchMouse, a Dutch firm that monitors server performance, based its research on a survey of over 1,500 European websites. The company says that, although the websites it surveyed were more frequently based on Microsoft's IIS web server platform running Windows than on Apache running Linux, the latter option performed better in terms of both uptime and load time.
Euro 2008 losers are actually web site winners. (2010-01-13)
France may have left Euro 2008 with its tail between its legs after a humiliating defeat by Italy, but the country still topped the league when it came to having the best sporting web site. For what little consolation that brings.
WatchMouse, a website performance monitoring outfit, carried out its own nailbiting tournament to find the Euro 2008 nation with the best sport website by fashioning an index which takes into account three parameters; errors, speed (load time) and availability.
