Monitor your transition to IPv6 with WatchMouse (2009-10-14)
You've heard it before, and it's being announced more frequently and louder: The number of available addresses on the Internet is running out, and we all should move to the new addressing scheme, IPv6, as soon as possible.
The uptake has been rather slow in the past, but that seems to be changing now as companies, ISPs, and other organizations are taking their first steps on the road to the IPv6 world. For most of these companies, however, this is quite a big step, with many things to consider and many uncertainties.
External IPv6 monitoring
As of today, WatchMouse offers IPv6 monitoring for web sites and other external services of your company. The monitoring network will, just like visitors of your website that happen to be on an IPv6 connected network, connect to your site when an IPv6 record is available in the DNS of your domain.
Check your IPv6 connectivity right now? Just visit our Check Host tool or the Ping tool. And while you're at it, set up a rule in your account to monitor your site continuously from our world wide monitoring network.
Many changes
To fully enable IPv6 monitoring, we have upgraded several components of our infrastructure:
By offering IPv6 standard in all packages (including the free package and the 30-day trial) and in the tools on our site, we hope to facilitate a smoother transition to IPv6 in your organization.
Is your company interested in IPv6? Then do keep an eye on our IPv6 posts on WatchMouse labs.
LB Icon chooses WatchMouse for independent website monitoring (2005-01-31)
Customer websites verified from the visitors' perspective
LB Icon and WatchMouse have signed a contract for the continuous monitoring of the websites and services of LB Icons' customers. Using the WatchMouse services, LB Icon expects to raise its service level even higher.
The Application Management & Hosting Services (AM&HS) group of LB Icon maintains the administration and management of servers and applications of a large number of (international) clients. This makes AM&HS responsible for the performance and availability of the websites and Internet applications.
Using the WatchMouse services, AM&HS will instantly be aware of upcoming and/or acute incidents related to the websites of its clients, and can, as a result, resolve problems in a short time frame.
The websites and their functionality are checked for accessibility, speed and conformance from different locations around the world. Because the websites are checked in the same way that visitors are experiencing them, incidents will be detected at an early stage. Also, using WatchMouse's objective periodical reports, it is possible to see if the performance is in accordance with the agreed service levels (SLAs).
Eveline Aendekerk, MD a.i.: "The door of a shop should never be jammed, websites and the functionality on those sites should simply be accessible and available. Our clients should be able to rely on this completely, so they can focus on their primary business processes, such as communication, interaction and sales.
We chose WatchMouse because of their expertise, and also because of the simplicity and user-friendliness of their system and services".
Stan P. van de Burgt, one of the founders of WatchMouse: "I find it a powerful gesture that LB Icon doesn't just monitor the websites of their clients, but that they selected an external party for this, and on top of that give their clients access to the results. Many companies where the website plays an essential role in business, don't have any awareness of this. They have no idea of the risks and the resulting damage, until the day comes that things actually go wrong"
About Lost Boys
For 11 years Lost Boys has been a major service provider in the area of (mobile) Internet. Lost Boys offers a combination of strategy, design, technical development, implementation, application management and hosting of Internet- and mobile solutions. The Amsterdam based corporation is part of the Lost Boys/IconMedialab Group and is listed on the Stockholm Stock Exchange and Euronext Amsterdam. Lost Boys operates with 600 employees in 7 countries, both in Europe and the United States.
http://www.lostboys.nl/
http://iconmedialab.com/
About WatchMouse
WatchMouse is a service of RoundZero. Since 2001, WatchMouse has been checking Internet sites and e-commerce applications of major companies all over the world. The WatchMouse services are available in 8 languages and analysis is performed through its worldwide monitoring network at different locations and networks. WatchMouse has thousands of users in more than 70 countries.
http://www.watchmouse.com/
What do you want to check with a service such as Watchmouse? (2005-01-31)
As I explained in my previous column, you can use a monitoring service in a number of roles. Common to all these roles is the fact that
you are keeping alive some services for the benefit of your customers,
suppliers, employees or partners. These users are, in the end, all that
counts.
What are the objects that you should be checking? Obviously, the least
you want to do is check the service that is most visible to these users.
This could be the webserver, or a POP or FTP server for example. You
would start by setting up a rule to check the server and a URL. The frequency with which you can monitor (that is: the elapsed
time between checks) is typically limited by the type of subscription
that you have. Only in specific cases would you not check as often as your
subscription allows.
Note that there is a difference between a CONNECT on port 80 rule and a HTTP rule.
The first just connects to the port that the webserver is supposed to
use. The HTTP rule also checks whether the webserver can produce a valid HTTP
response, and whether the document can be found. You probably want the latter check.
Similar reasoning applies to POP and FTP checks. If you set up two different rules on the same host, this allows you to distinguish for example between a broken webserver and a host that is down. If you want even more content
oriented checks, have a look at the so-called PLUG-IN rules.
Additionally, you can set up checks to make sure that your
users are actually using the services that you intend them to. The whole
Internet depends heavily on the domain name system(DNS) functioning correctly. If it does not work properly your users may be directed to
another site than you intended. This could be a configuration error, but
it could also be a defamation hack. In either case, you want to know.
First of all you want to check whether the root servers of the Internet
accurately find the DNS that is serving you. This can be checked with a
DNSNS rule. What you are checking with this rule is whether the registrar's databases are correct. Second, you want to check if that DNS server (and its
slaves) are serving up the proper IP address for the server. For this
you can use the DNSA rule, and it will warn you if the DNS server is not
working or serves up the wrong address. (Note that the hosting party can
change that address at its discretion, as part of a renumbering
operation for example.)
Who should you notify of rule failures? Again, different roles have
different information requirements. You want to notify the person who
can fix things as soon as possible. Mail or SMS/text them directly, you do
not want to be in the loop. You might set up an escalation chain, which
fires off after a certain amount of errors. Note: make sure that
you send the message on a channel that is not affected by the outage: if
your e-mail system does not work, delivering a message to that effect
should not depend on that e-mail system.
The people in charge of overseeing somebody else's service levels should
only get escalation messages, if at all. Rather, they should get the
weekly or monthly service reports.
Peter van Eijk is a management consultant specialized in management of network infrastructures. He can be reached via his contact page.
